Customer Satisfaction Survey

For the following questions, please rate the technicians performance on a scale from 1 to 5. 

(1 = best and 5 = worst)  

1) How would you rate the technicians appearance?     1 2 3 4 5    

2) The technician arrived on time    1 2 3 4 5

3) The technician was courteous and respectful     1 2 3 4 5

4) How would you rate the technicians explanation of a maintenance agreement?    1 2 3 4 5

5) How would you rate the work performed at your home/office?    1 2 3 4 5

6) You were comfortable with the technician in your home    1 2 3 4 5

7) The work performed was completed in a timely manner    1 2 3 4 5

8) The work area was clean when the technician left your home/office 1 2 3 4 5     

9) The technician answered all of your questions    1 2 3 4 5

10) How would you rate your overall experience?    1 2 3 4 5

**NOTE: If your overall experience was a 1 or 2, you are considered a satisfied customer.

Enter any additional comments in the space provided below:

 

Please contact me as soon as possible regarding this matter.